In order to take care of your business online reputation, you need to know how to respond to criticism. Remember, even the best business companies in the world can attract negative comments, and by knowing how to respond in an apologetic, polite, and fair manner, you are showing that you are really a professional. This can actually have a positive result and a positive effect on your reputation.
Even if you don’t like the comment left by your customer, make sure to respond objectively and calmly. You should never respond right away to a bad or negative comment. If it is necessary, move away from the laptop, as in that time you may not be able to control yourself and send a fiery response.
A good and right response should be short and polite and should include an explanation for the bad product or the poor service. However, you shouldn’t use your response to make an excuse, just apologize and finish your response with a thank you note for visiting your business.
How do you manage your online reputation? Do you have any techniques? Share with us in the comments below!